Appointments

Before booking an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How to Book an Appointment

You can make an appointment in the following ways:

Our telephone lines are extremely busy between 08:30-09:00, please avoid calling at this time if at all possible.

When requesting an appointment to be seen by a GP or ACP, you will be provided with 3 choices of access.

This excludes the Minor Illness service which is available to you to book via the reception team.

Those 3 choices are:

  • Routine – You have a planned care need, this is any condition/ concern or review that does not need immediate or very urgent attention/treatment. (You will be able to get an appointment within 2 weeks).
  • Urgent – On the day appointment requests are booked by a clinician following a telephone triage consultation. If you need to be seen on the day, we will see you on the day.
  • Non face to face – Telephone consultation are available to book up to 2 weeks in advance.

Minor Illness Clinic

Minor illness clinics are held daily for coughs, rashes, sore throats, cystitis etc. A full list of conditions suitable for this clinic is available at reception.

Practice Nurse

Appointments can be booked up to seven days in advance. A separate appointment is needed for each patient. If you cannot keep an appointment then please cancel.

Telephone consultations

The practice encourages patients to phone for advice when a face to face appointment is not necessary. If you wish to speak to a clinician, please telephone before 11:00 and book a telephone consultation. A clinician will return your call before 18:00.

Cancel appointments

In order to continue offering the best service possible, we need your help.

Please remember to cancel any appointments that are unwanted or no longer needed online, by replying cancel to the appointment reminder text, or by phoning the surgery, so that we can make the appointment available to another patient. Patients who fail to attend an appointment without notifying the practice waste doctors’ and nurses’ time.