Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a
website called Accurx.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use the Accurx service
- use your NHS account (through the NHS website or NHS App) or 0121 747 8291 to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Consultation times
Doctors surgeries usually run from 8:30am until 12pm and from 3pm until 5pm or
4pm until 6pm.
Enhanced access
Selected weekend appointments are now routinely available for our patients.
These appointments will take place at Eden Court Medical Practice.
Appointments are bookable via Accurx, and can be with a GP, Paramedic or nurse.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Punctuality
We would like to think that all our patients could arrive on time or before their
allocated appointment time so that the surgeries can run smoothly and patients can
be given the time and attention that they deserve.
However, if a patient arrives more than ten minutes late for their appointment then
we cannot guarantee that it will be possible to be seen by the doctor and they will be
asked to re-book. If late for a nursing team appointment, there will be no capacity to
be seen and there will be a requirement to rebook your appointment. Please ensure
plenty of time is made available to arrive for your appointment. Punctual patients will
be given priority unless clinical needs dictates differently.
Appointments by phone, video call or by text or email can be more flexible and often
means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the Accurx service
- phone us on 0121 747 8291 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible please try to telephone reception before 10:30am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.